TSA Lock User Manual
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us. Contact us with any other questions.
Maintenance & Cleaning Tips
Avoid overloading your bag to reduce stress on the fabric and zippers, ensuring long-term durability. When not in use, store your bag in a cool, dry place, away from direct sunlight and moisture to preserve its quality.
Cleaning theexterior Fabric
Spot Clean:
Use a soft cloth or sponge with mild soap and warm water to gently wipe the fabric andremove dirt or stains. Avoid harsh chemicals or bleach, which can damage the material.
Deep Clean:
For a deeper clean, use a fabric cleaner specifically designed for the material Always test on a hidden area first to ensure compatibility.
Drying:
Let the bag air dry completely before storing. Avoid dryers or direct heat to prevent damage to the fabric.
Maintaining the Interior Lining
Vacuuming:
Use a handheld vacuum orsoft brush to remove dust and crumbs.
Spot Cleaning:
Gently clean stains with adamp cloth and mild detergent. Avoidsoaking the fabric.
Air Out Regularly:
When not in use, openthe interior on a sunny day to air it out toeliminate odors and reduce bacteriagrowth.
Telescopic HandleMaintenance
Check for Smooth Operation:
Ensure the handle moves up and down smoothly. If it feels stiff, check for dirt or debris.
Cleaning:
Wipe the handle with a soft cloth and mild soap if needed to remove any buildup.
Handle Issues:
If the handle won't lock or is difficult to extend, contact us for support or replacement parts.
Replacement:
For bent or broken handles, reach out to our customer service for a repair kit or furtherassistance.
Wheel Maintenance
Clean Regularly:
Remove dirt, sand, or debris with a damp cloth to keep the wheels moving smoothly.
Inspect for Damage:
Check for cracks, flattening, or irregular rolling. Replace if damaged.
Lubricate as Needed:
Use a small amount of silicone-based lubricant for stiff or squeaky wheels. Avoid petroleum-based products.
Replace if Necessary:
Contact customer service for a replacement kit and installation instructions if the wheels are no longer functional.
Repair Luggage Doctor
Note: While these repairs are simple, always follow the instructions carefully to avoid damaging your luggage.
If you're not familiar with the repair process, we can assist in directing you to a local repair center.
If you need to repair yourselft, follow these steps:
①ContactUs:Email service@verage.com with your order number to request replacement parts.
② Receive Instructions:We'll send the parts and easy-to-follow installation steps.
③ Install the Parts:Follow the instructions carefully. If unsure, contact us or visit a local repair center for help.
VERAGE Warranty Information
At VERAGE, we stand by the quality and durability of our products. Our warranty ensures that your purchase meets the highest standards, and we’re here to assist if a manufacturing defect arises. Below are the details of our warranty coverage.
Who is Covered?
Our 10-Year Warranty applies exclusively to luggage purchased directly from the VERAGE U.S. website. For purchases made through local distributors, retailers, or other online platforms, the warranty coverage will follow the policies of the respective country or distributor.
• U.S. Online Purchases: Enjoy a 10-year warranty.
• Global Retail or Distributor Purchases: Warranty coverage may vary by country and follows the local warranty policies (typically 3 years for offline purchases). Please refer to your purchase receipt or the policy provided by the distributor.
• Packaging Note: As our packaging is standardized globally, you may see a 3-year warranty listed. However, if purchased directly from this U.S. site, the 10-year warranty applies.
What Our Warranty Covers
This warranty protects against material and workmanship defects for 10 years for products purchased on our U.S. website.
Specifically, the warranty covers:
• Cracks or breaks in the shell.
• Wheels, handles, or telescopic handles that are damaged or no longer functional.
• Zippers that break or can no longer open/close.
• Other functional damage that affects the product’s intended use.
What Our Warranty Does Not Cover
• Normal wear and tear (e.g., scratches, scuffs, dents, stains, or color changes).
• Damage caused by accidents, misuse, or neglect.
• Issues resulting from exposure to extreme conditions (e.g., natural disasters, liquids, or gases).
• Damage caused during airline handling or other third-party logistics services.
• Modifications, repairs, or alterations made without VERAGE’s authorization.
• Lack of a valid purchase receipt from VERAGE or an authorized retailer.
Damage During Airline Handling
If your luggage is damaged during transit due to mishandling by airline personnel, we recommend filing a claim directly with the airline as soon as possible. Airlines typically cover damages caused during their operations.
To assist you with your claim, VERAGE can provide:
• Proof of product value
• Non-repairable assessments
• Other necessary documentation required by the airline for compensation.
If you need help, feel free to contact us at service@verage.com. We’re here to support you!
How to File a Warranty Claim
If you believe your VERAGE product has a manufacturing defect, follow these steps:
1. Contact Customer Service
Reach out to us at service@verage.com.
2. Provide the Following Information
• Proof of purchase (e.g., order confirmation or receipt).
• Photos of the defect.
• A written explanation of the issue.
• Your name, address, email, and phone number.
3. In the Event of a Warranty Claim
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At VERAGE, we offer flexible solutions to address your warranty claims:
Repairable Damage
If the damaged part of your luggage can be repaired (e.g., telescopic handles, wheels, or plastic handles), we will send you replacement parts and provide a repair guide or video to assist with the process.
Local Repair Shop Reimbursement
You can choose to have your luggage repaired at a local repair shop. Simply submit the repair receipt to us, and we will reimburse the repair costs.
Replacement for Non-Repairable Damage
If the damaged part cannot be repaired or replaced, we will provide you with a replacement suitcase. While we cannot guarantee identical replacements for limited edition, discontinued, or out-of-stock products, we ensure the replacement’s retail value will not be less than your original purchase.
Partial Refund for Depreciated Products
For older products or those with significant wear and tear, we may offer a partial refund based on the luggage’s usage duration and condition.
Disclaimer and Limitation of Liability
To the extent permitted by law, VERAGE products are provided “as is” and this warranty replaces all other warranties, express or implied.
VERAGE and its suppliers are not responsible for special, incidental, or consequential damages arising from the use of the product. Our liability is limited to the purchase price you paid for the product.
If you have any questions about your warranty or need assistance, don’t hesitate to contact us. We’re here to help!